Welcome to AssistCover. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the AssistCover app (the “Application”). By using AssistCover, you agree to this policy.

1. Information We Collect

• Account Information: Your name, mobile number, email address, and emergency contacts.
• Location Data: Real-time GPS location when the SOS function is activated to dispatch responders.
• Medical & Policy Information: Any optional health or insurer details you choose to save to assist responders.
• Usage Data: Device type, operating system, app interactions, login timestamps, and other analytics.

2. How We Use Your Information

• To locate and dispatch the nearest emergency responder when you trigger SOS.
• To operate and maintain the Application, improve features, and personalize your experience.
• To communicate with you—e.g., confirmation messages or account-related updates.
• To comply with legal and regulatory obligations under laws such as POPIA (Protection of Personal Information Act) :contentReference[oaicite:0]{index=0}.

3. Sharing Your Information

• Your data is shared only with the emergency responder assigned to assist you during an SOS event.
• We may disclose your information to third-party service providers who help us operate the service or process data on our behalf (e.g., hosting, analytics).
• We will not sell, lease, or trade your personal data to third parties for marketing purposes.
• We may disclose your data if required by law or to protect our rights or users’ safety.

4. Your Rights & Choices

• Under POPIA, you have the right to access the personal information we hold about you, request corrections, or ask for deletion.
• You can withdraw your consent for data processing at any time, though this may affect your ability to use emergency features.
• Contact us (see Section 9) for any data requests or questions.

5. Data Security & Retention

• We implement reasonable technical and organizational measures to protect your data from unauthorized access or misuse.
• We retain data only as long as needed to provide services, support legal obligations, or improve functionality.

6. International Data Transfers

Your personal data is primarily stored and processed within South Africa. If we transfer data across borders—for example, to cloud providers—it will be protected by binding agreements or appropriate safeguards.

7. Children’s Privacy

AssistCover is intended for users aged 18 or older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us, and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will be available in the Application, and the effective date will be updated accordingly.

9. Contact Us

Questions or data requests? Reach out to:
Email: [email protected]
Phone: +27 (0)10 555 1234